?? Customer Service Representative

?? Camarillo, CA
?? $22-$23/hour (DOE)
?? Full-Time | Monday-Friday
? Shift Options: 7:30 AM - 4:00 PM or 8:00 AM - 4:30 PM (30-minute lunch)

?? About the Role

We are looking for a detail-oriented and customer-focused Customer Service Representative to join a dynamic team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering excellent service.

? Key Responsibilities

• Provide exceptional customer service by processing orders, returns, and repairs accurately
• Prepare and send invoices via email and mail
• Assist customers via phone, live chat, and e-commerce platforms with product questions, pricing, and order details
• Deliver first-level technical support and troubleshooting
• Coordinate with Shipping, Production, Accounting, and Quality teams as needed
• Track and manage customer repair orders through completion
• Support process improvement initiatives to enhance efficiency and service quality
• Ensure compliance with company policies, procedures, and safety standards

?? Qualifications

• High school diploma or GED required
• 1-2 years of customer support/customer service experience
• Intermediate Microsoft Office skills (Excel, Outlook, Word)
• Experience with CRM/database systems

?? Skills & Abilities

• Strong verbal and written communication skills
• Ability to manage high call volumes in a fast-paced environment
• Excellent attention to detail and organizational skills
• Reliable attendance and punctuality
• Ability to use discretion and exercise independent judgment
• Team-oriented with the ability to adapt to changing priorities
• Capable of lifting/carrying up to 20 lbs

?? Why Join Us?

• Stable, full-time schedule with consistent weekday hours
• Collaborative and supportive team environment
• Opportunity to expand your customer service and operations experience
• Hands-on role where you can make a direct impact

?? Interested? Apply today and become part of a team that values quality service and teamwork!